Frequently Asked Questions

Yes, absolutely. Our honey is extracted straight from the hive and never heated above natural hive temperatures (about 95°F). We use a simple gravity-straining method to remove large wax particles while preserving all the beneficial enzymes, antioxidants, and local pollen.

To us, artisanal means small-batch production where every jar is handled with care. We work with local beekeepers who prioritize bee health over high-volume yields. This allows us to capture the unique, seasonal flavor profiles of the wildflowers in our region.

Raw honey is best stored in a cool, dry place away from direct sunlight. There's no need to refrigerate it—in fact, cold temperatures speed up crystallization. If your honey does crystallize, simply place the jar in a warm water bath to return it to a liquid state.

Currently, we ship to all 50 U.S. states and select international destinations including Canada and the UK. We are working on expanding our global reach to bring our artisanal honey to more wellness enthusiasts around the world.

Once your honey is on its way, you'll receive a shipping confirmation email with a tracking number. You can also log in to your Pure Bee account at any time to view your order history and live tracking updates.

Yes, we currently offer international shipping to Canada and the UK. Rates and delivery times vary by location and are calculated at checkout. Please note that customers are responsible for any applicable customs duties or import taxes.

Due to the consumable nature of our products, we can only accept returns for unopened, sealed jars within 30 days of delivery. If your honey arrives damaged, please contact us within 48 hours with a photo, and we'll send a replacement immediately.

While raw honey has been used traditionally for its antimicrobial and soothing properties, we recommend consulting with a healthcare professional for specific medicinal advice. Our honey is a premium wellness food designed to support a mindful lifestyle.